2026-03-12
Quotes attributable to Senator Sarah Hanson-Young, Greens spokesperson for communications and Chair of the Senate Inquiry into Triple 0 service outage:
“The evidence that the committee has heard from the ACMA today is disturbing.
“This regulator has proven time and time again that they are asleep at the wheel.
“Despite being informed by ambulance services immediately after the fact, the regulator failed to ask TPG about the death of a customer who couldn't access Triple 0 services, and allowed the telco months to publicly verify this incident. This is astounding.
“The relationship between the corporations and the regulator ACMA is far too cosy.
“The fact that nobody - from the regulator, to the department, to the Minister’s office - was willing to front up to the Australian people and tell them that another person had died says a lot.
“ACMA are the regulator. Their job is to ensure these telecommunications companies are delivering services properly. Time and again, they prove that they’re just not up to the job.
“Australians are being let down by a regulator that is more of a lapdog than a watchdog - meanwhile a handful of big corporations are getting away with poor service and self regulation.”